Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the CRAVE BAKE SUPPLY website and services.

By accessing or purchasing from https://www.cravebakesupply.com you agree to be bound by these Terms.

If you do not agree, please do not use our website.

This website is operated by:

By using this website, you confirm that:

• you are at least 18 years old
• you are legally able to enter into binding agreements
• the information you provide is accurate

We sell baking supplies, specialty food products, and related retail goods.

Product descriptions, images, packaging, availability, and specifications may change without notice.

We make reasonable efforts to accurately display products, but cannot guarantee exact appearance, packaging, or manufacturer updates.

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to:

• change prices at any time
• correct pricing errors
• cancel orders affected by pricing inaccuracies

Taxes and shipping fees may be added at checkout.

We reserve the right to:

• refuse or cancel orders
• limit quantities
• restrict suspicious purchases
• verify payment information
• cancel fraudulent transactions

Order confirmation does not guarantee acceptance.

A contract is formed only once payment is accepted and the order is approved.

Payments are securely processed through Shopify and its payment partners.

By submitting payment information, you confirm that:

• you are authorized to use the payment method
• payment details are accurate
• sufficient funds are available

We reserve the right to cancel orders flagged for fraud or verification issues.

Orders are fulfilled and shipped from Miami, Florida, USA.

Estimated shipping times are not guaranteed.

Delivery delays may occur due to:

• carriers
• weather
• holidays
• operational issues
• supply chain disruptions

We are not responsible for delays caused by shipping carriers.

Customers are responsible for providing accurate shipping information.

We are not responsible for:

• failed deliveries
• returned shipments
• delays caused by incorrect addresses

Additional shipping charges may apply for reshipment.

Some products may be sensitive to temperature, including chocolate-based or heat-sensitive items.

By purchasing these products, you acknowledge that exposure to heat during shipping or after delivery may affect product condition.

Unless otherwise stated, CRAVE BAKE SUPPLY is not responsible for heat-related melting or cosmetic changes after shipment has been handed to the carrier.

Please review our separate Refund Policy.

Due to the nature of food and consumable products, returns may be limited or unavailable.

Product availability is subject to change.

We reserve the right to:

• discontinue products
• limit quantities
• substitute packaging
• cancel unavailable items

If inventory errors occur, we may contact you regarding replacement, refund, or cancellation.

All content on this website, including:

• branding
• logos
• product photography
• graphics
• text
• design
• layout

is owned by CRAVE BAKE SUPPLY or its licensors.

Unauthorized use is prohibited.

You may not:

• use the website unlawfully
• attempt fraud
• interfere with security
• copy website content
• misuse customer information
• distribute malware
• disrupt operations

Website content is provided "as is" and "as available."

We do not guarantee:

• uninterrupted access
• error-free operation
• complete accuracy

Product information is provided for general retail purposes.

Customers are responsible for reviewing ingredient information where relevant.

To the maximum extent permitted by law, CRAVE BAKE SUPPLY shall not be liable for:

• indirect damages
• incidental damages
• shipping delays
• lost profits
• product misuse
• third-party service failures

Our maximum liability shall not exceed the amount paid for the relevant order.

Our website may integrate third-party services including:

• Shopify
• payment processors
• shipping carriers
• analytics providers
• advertising platforms

We are not responsible for third-party systems or policies.

Use of our website is also governed by our Privacy Policy and Cookie Policy.

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Purchases can be completed as a guest. Creating an account is optional and is provided through Shopify's customer account system.

Login is passwordless: a one-time code is sent to your email address. You are responsible for keeping access to that email address secure and for all activity carried out through your account.

Through your account you may:

• view your order history and invoices
• track shipments
• manage saved addresses and contact details
• manage active subscriptions

We may suspend or close accounts used fraudulently or in breach of these Terms. Account data is stored and processed by Shopify; see our Privacy Policy.

Certain products may be purchased on a recurring "Subscribe & Save" basis. By placing a subscription order you authorise us, through Shopify and its payment partners, to charge your payment method automatically at the interval you selected until the subscription is cancelled.

Subscription terms:

• the delivery frequency and discount are shown before you confirm the order
• each recurring order is charged at the price in effect on the renewal date
• prices, discounts and available frequencies may change with prior notice
• renewal charges include applicable taxes and shipping fees
• a valid payment method must be kept on file

If a renewal payment fails, we may retry the charge and, if it continues to fail, pause or cancel the subscription.

You may pause, skip, reschedule or cancel a subscription at any time from your customer account, or by emailing us at team@cravebakesupply.com.

• changes must be made before the next renewal date to affect that order
• orders already processed or shipped cannot be cancelled and are subject to our Refund Policy
• cancellation stops future charges only; it is not a refund of past orders
• there are no cancellation fees or minimum commitment unless stated on the product page

We recommend cancelling at least 24 hours before your renewal date to ensure the change is applied in time.

Some items in our store may be offered as a subscription, a pre-order, or on a try before you buy basis. This cancellation policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you will receive repeat deliveries, based on the subscription duration and frequency you select.

Your payment details are stored securely and you will be charged for each delivery, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration; if you do not want to renew, you can cancel it.

You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order, and you can manage your subscription from there or from your customer account. See our Refund Policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund under our Refund Policy.

Try before you buy

When you purchase a try before you buy item, we authorise your payment method before fulfilling the order. You will have a set amount of time to decide whether to keep the item. Once that period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Digital products, such as our recipe eBooks, are sold and delivered through third-party platforms (including Hotmart). Payment, delivery and refunds for those products are handled by the platform under its own terms.

• access is delivered electronically after payment is confirmed
• digital files are licensed for personal, non-commercial use
• copying, resale, sharing or redistribution is prohibited
• refunds for digital purchases follow the selling platform's refund window

We use cookies and third-party tools to operate, measure, improve and advertise our website. These technologies include analytics, session-recording and advertising platforms.

Meta Pixel / Facebook Pixel

We use the Meta Pixel (also known as the Facebook Pixel) on our website. This tool places a small piece of code that allows Meta (Facebook/Instagram) to receive information about the pages you visit, the products you view, the actions you take (such as adding an item to the cart, starting checkout or completing a purchase), and other interactions on the site.

The data collected through the Meta Pixel is used to measure the performance of our advertising, build audiences for remarketing/retargeting campaigns, show you relevant ads on Meta platforms, and improve our marketing. This processing is carried out by Meta under its own terms and privacy policy.

You can manage your ad preferences and opt out of Meta’s personalised advertising through your Meta account settings or through industry opt-out tools such as the Your Online Choices initiative.

Other tracking tools

We also use analytics and session-recording tools such as Hotjar to understand how visitors use the website and to fix usability issues. Your choices are described in our Cookie Policy and Privacy Policy.

If you submit your email through a form, newsletter or free download, you agree to receive related emails from us. You can unsubscribe at any time using the link in any marketing email. Transactional messages (order, shipping and subscription notices) are sent regardless of marketing preferences.

Our website may offer an assistant or chat feature. Messages you send may be processed by third-party providers to generate responses; do not submit sensitive personal or payment information through it, and its responses are informational only.

We may update these Terms at any time.

Changes become effective upon posting.